Lalaina Tantely
About Me
Entrust me with your work, and together we will give life (and much more) to your projects.
Education
Bachelor in Internet and Multimedia
Master in Communication
Work & Experience
CUSTOMER ADVISOR
BPO offshore- Receiving and making calls - Mail processing and chat processing - Writing articles - Analysis of customer needs
HEAD OF OPERATIONS - CALL CENTER
TWO• Manage and lead a team of teleoperators by effectively delegating • Control and monitor the qualitative and quantitative level of its operations and ensure the achievement of objectives • Perform reporting • Create a monthly team schedule beforehand • Participate in production, take calls in case of overload • Propose actions aimed at improving productivity • Identify and analyze the knowledge of its employees and define training needs.
Call center supervisor
E-call- Lead / coach / train a team of 10 or more people - Support the team - Manage the production of your team - Daily reporting to the client and to the Management - Follow the production
