Entrust me with your work, and together we will give life (and much more) to your projects.
Bachelor in Internet and Multimedia
Master in Communication
Work & Experience
CUSTOMER ADVISORBPO offshore
- Receiving and making calls - Mail processing and chat processing - Writing articles - Analysis of customer needs
HEAD OF OPERATIONS - CALL CENTERTWO
• Manage and lead a team of teleoperators by effectively delegating • Control and monitor the qualitative and quantitative level of its operations and ensure the achievement of objectives • Perform reporting • Create a monthly team schedule beforehand • Participate in production, take calls in case of overload • Propose actions aimed at improving productivity • Identify and analyze the knowledge of its employees and define training needs.
Call center supervisorE-call
- Lead / coach / train a team of 10 or more people - Support the team - Manage the production of your team - Daily reporting to the client and to the Management - Follow the production