Maya Martez
About Me
Creative and professional. I would be very attentive to your project
Education
Master of Arts in English and American Studies (EAS)
2007-2009
Turin, Italy
MA Translation and Interpreting
2010-2012
Guildford, United Kingdom
Work & Experience
Call center operator
ARM & Co- Manage after-sales service - Receive calls and take care of different customer requests - Ensure the processing and writing of emails
Call center supervisor
BPO- Guarantor of the achievement of the daily goal requested by the client - Lead / coach / train a team of 10 or more people - Manage the team's production (evaluation of calls, transmission of quantified information, ensure feedback from the field) - Daily reporting to the client and to the Management - Production monitoring
