Roxane Laure
Call center operator
About Me
Passionate and motivated, I support you in your project to your complete satisfaction.
Education
Master of Arts in Communication
2005-2006
Smithfield, USA
MA in Professional Communication
2007-2009
San Francisco, USA
Work & Experience
CUSTOMER AND LOGISTICS MANAGER
Bioil Ltd- Coordination and supervision of the management of deliveries and collections - Coaching of drivers and associated administrative management - Optimization of planning and routes - Management of different logistics platforms - Manage activity reporting - Management of incoming and outgoing calls (customer loyalty, prospecting, reception, etc.)
CUSTOMER RELATION SERVICE AGENT
VCR- Receiving and making calls - Processing customer information requests - Customer loyalty - Mail processing
CUSTOMER ADVISOR
CAPFORProspect clients to present the services offered by the firm and arrange an appointment for a consultant to the firm.
